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Privacy Policy

Updated on 2023-03-30

Dentexion (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Dentexion.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application, Dentexion. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Dentexion GmbH (Theilerstrasse 7, 6300 Zug), which is responsible for your information under this Privacy Policy.
  • Country: where Dentexion or the owners/founders of Dentexion are based. In this case, it is Switzerland
  • Customer: refers to the company, organisation or person that signs up to use the Dentexion Service to manage the relationships with your consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit Dentexion and use the services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often identify the location from which a device connects to the Internet.
  • Personnel: refers to those individuals employed by Dentexion or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: any information that, directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: refers to the service provided by Dentexion as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Dentexion.”’s” site, which can be accessed via this URL: https://dentexion.com
  • Platform: Dentexion.”’s” platform, which can be accessed via this URL: https://app.dentexion.com
  • You: a person or entity registered with Dentexion to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website/app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

  • Name / Username
  • Email Addresses
  • Billing Addresses
  • Password
  • Access location
  • Browser Information

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website/app (we continually strive to improve our website/app offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to respond to your customer service requests and support needs more effectively)
  • To process transactions
  • To send periodic emails

When does Dentexion use end-user information from third parties?

Dentexion will collect End User Data necessary to provide the Dentexion services to our customers.

End users may voluntarily provide us with the information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Dentexion use customer information from third parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Dentexion customer, we receive information from a third party that provides automated fraud detection services to Dentexion. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with our business partners. If we are involved in a merger, asset sale or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website/app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website/app. We will likely share your personal and possibly some non-personal information with these third parties to enable them to perform these services for you and us.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographic such as connection speed, whether you have visited the website/app in a shared location, and the type of device used to visit the website/app. They may aggregate information about our advertising and what you see on the website/app and then provide auditing, research and reporting for our advertisers and us. 

We may also disclose personal and non-personal information about you to the government or law enforcement officials, or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations. 

Where and when is information collected from customers and end users?

Dentexion will collect the personal information that you submit to us. We may also receive your personal information from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website/app, you agree to receive emails from us. We will send you information regarding your account in our platform and any changes to the platform which we believe will affect you as a customer.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Dentexion to you and fulfil the purposes described in this policy. This is also the case for anyone we share your information with and who carries out services on our behalf. When we no longer need to use your information and we don’t need to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Dentexion or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Dentexion is incorporated in Switzerland. Information collected via our website, through direct interactions with you, or from the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world. It may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Dentexion Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Dentexion collects depend on your relationship with Dentexion. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences concerning communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will not affect other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove every record of the information you provided us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end-user and wish to update, delete, or receive any information we have about you, you may contact the organisation of which you are a customer.

Personnel

If you are a Dentexion worker or applicant, we collect the information you voluntarily provide to us. We use the information collected for Human Resources purposes to administer benefits to workers and screen applicants.

You may contact us to (1) update or correct your information, (2) change your preferences concerning communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will not affect other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Dentexion or any of its Corporate Affiliates (as defined herein), or that portion of Dentexion or any of its Corporate Affiliates to which the Service relates, or if we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganisation or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity directly or indirectly controlled by or under common control with Dentexion, whether by ownership or otherwise. Those Corporate Affiliates will treat any information relating to you that we provide to our Corporate Affiliates by the terms of this Privacy Policy.

Governing Law

The laws of Switzerland govern this Privacy Policy without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield or the Swiss-US framework.

The laws of Switzerland, excluding its conflicts of law rules, shall govern this Agreement and your use of the website/app. Your use of the website/app may also be subject to other local, state, national, or international laws.

Using Dentexion or contacting us directly signifies your acceptance of this Privacy Policy. If you disagree with this Privacy Policy, you should not engage with our website or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We’ve updated our Privacy Policy to provide you with complete transparency into what is being stored when you visit our site and how it’s being used. By using our website/app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Dentexion. We are not responsible for the content, accuracy or opinions expressed in such websites; such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that our Privacy Policy is no longer in effect when you use a link to go from the Services to another website. Your browsing and interaction on any other website, including those with a link on our platform, is subject to that website’s rules and policies. Such third parties may use their cookies or other methods to collect information about you.

Cookies

Dentexion uses “Cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website/app, but they are non-essential to their use. However, certain functionality, like videos, may become unavailable without these cookies. You must enter your login details every time you visit the website/app, as we cannot remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

You may also set your browser to block cookies and similar technologies wherever you’re located. Still, this action may block our essential cookies and prevent our website from functioning correctly, and you may not be able to utilise all of its features and services fully. You should also be aware that you may lose some saved information (e.g. saved login details and site preferences) if you block cookies in your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookies does not delete the cookie from your browser. You will need to do this yourself from within your browser. You should visit your browser’s help menu for more information.

Kids’ Privacy

We do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and know that Your child has provided Us with Personal Data, please contact Us. Suppose We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent. In that case, we remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and allow you to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. You can delete your account if you do not want to agree to this or any updated Privacy Policy.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other product services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that Dentexion shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Dentexion does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties terms and conditions.

Tracking Technologies

  • Cookies

We use cookies to enhance the performance and functionality of our website/app, but they are non-essential to their use. However, certain functionality, like videos, may become unavailable without these cookies. You would be required to enter your login details every time you visit the website/app, as we cannot remember that you had logged in previously.

  • Local Storage

Local Storage, sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies, but with a greatly enhanced capacity and no information stored in the HTTP request header.

  • Sessions

Dentexion uses “Sessions” to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.

Information about General Data Protection Regulation (GDPR)

We may collect and use your information if you are from the European Economic Area (EEA). In this section of our Privacy Policy, we will explain exactly how and why this data is collected and how we maintain this data under protection from being replicated or used incorrectly.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies protect EU residents’ data and enhance the control the EU residents have over their personal data.

The GDPR is relevant to any globally operating company, not just EU-based businesses and EU residents. Our customers’ data is important irrespective of their location, so we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

  • Personal data collected must be processed fairly, legally, and transparently and should only be used in a way that a person would reasonably expect.
  • Personal data should only be collected to fulfill a specific purpose, and it should only be used for that purpose. Organisations must specify why they need personal data when they collect it.
  • Personal data should be held no longer than necessary to fulfill its purpose.
  • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and that their data be updated, deleted, restricted, or moved to another organisation.

Why is GDPR important?

GDPR adds new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breaches. Beyond these facts, it’s simply the right thing to do. At Dentexion, we strongly believe that your data privacy is very important, and we already have solid security and privacy practices that go beyond this new regulation’s requirements.

Individual Data Subject’s Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Dentexion processes or stores all personal data in fully vetted, DPA-compliant vendors. We store all conversation and personal data for up to 6 years unless your account is deleted. In this case, we dispose of all data following our Terms of Service and Privacy Policy, but we will not hold it for longer than 60 days.

Contact Us

Don’t hesitate to contact us if you have any questions.

– Email: info@dentexion.com